Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a safe, personalised and compliant gaming experience. When you register an account we ask for personal details including your full name, date of birth, residential address, email address and telephone number. We also collect identification documents required to verify your identity and comply with anti-money laundering and responsible gambling regulations.

Financial information such as payment card numbers, bank account details and transaction history is gathered solely for the purpose of processing deposits, withdrawals and refunds. In addition, we automatically collect technical data including your IP address, browser type, device identifiers, operating system and pages visited on our site. This information helps us understand how our services are used and allows us to maintain security standards.

How We Use Your Information

Your personal data is used to create and manage your gaming account, process financial transactions, provide customer support and ensure we meet our legal and regulatory obligations. We may analyse your playing patterns to offer a more tailored experience, to detect and prevent fraud, and to promote responsible gambling practices.

Where you have given us specific consent, we may send you promotional communications about new games, bonuses and special offers. You can change your marketing preferences at any time by contacting customer support or adjusting your account settings.

Sharing and Disclosure

We do not sell your personal data to third parties for marketing purposes. However, we may share information with carefully selected service providers who assist us in operating the website and delivering our services. These include payment processors, identity verification agencies, hosting providers, analytics partners and professional advisers. All third parties are contractually obliged to keep your information secure and to use it only for the purposes we specify.

We may also disclose your data where required by law, for example to the UK Gambling Commission, law enforcement agencies or other regulatory bodies when we are legally compelled to do so.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences, analyse site traffic and improve functionality. Some cookies are essential for the website to operate correctly, while others help us understand user behaviour and deliver relevant content.

You can manage your cookie preferences through your browser settings or by using the cookie consent tool available on our site. Please note that disabling certain cookies may affect your experience and prevent certain features from working properly.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, alteration or disclosure. These measures include encryption of sensitive information, secure servers, access controls and regular security reviews.

While we strive to protect your data, no system can guarantee complete security. You should also take steps to protect your own account by keeping your password confidential and logging out after each session.

Your Rights

You have several important rights under data protection law. These include the right to access the personal data we hold about you, to request correction of inaccurate information, to ask for deletion of your data in certain circumstances, and to object to or restrict how we process your information.

To exercise any of these rights, please contact our customer support team with sufficient information to verify your identity. We will respond to your request within one month, or sooner where possible. If you are unhappy with how we have handled your request, you may complain to the Information Commissioner’s Office.

International Transfers

Some of our service providers are based outside the UK and the European Economic Area. When we transfer your personal data to such providers, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the relevant authorities, to protect your information.

Retention of Data

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. When your data is no longer needed it will be securely deleted or anonymised.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The latest version will always be posted on this page with the date of the most recent revision clearly shown. We encourage you to review the policy periodically so that you remain informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact our support team through the live chat facility or by email using the details provided on our website. We will be happy to assist you.